Return & Refund Policy

Last updated: October 12, 2026

At Wagging Walk, returns are only considered when a product arrives damaged. All requests are reviewed and cross-checked by our team before a return or refund is approved. We do not offer exchanges.

Damaged products only

If your product arrives damaged, contact us with your order number, a description of the damage, and clear photos or videos showing the product and its packaging. Keep the item and packaging while our team reviews your request.

We do not accept returns for change of mind, personal preference, or products that are not damaged. Exchanges are not available.

How to request a review

Email info@waggingwalk.shop with your order number and evidence of the damage.
Our team will cross-check the information and may request additional details.
We will contact you with the review outcome and any approved return instructions.

Please do not send a product back without written approval and return instructions from our team.

Refunds

Refunds for damaged products are subject to our team’s approval. If approved, we will confirm the refund amount, whether the product must be returned, and the next steps. Approved refunds will be processed to the original payment method. Your bank or payment provider may take additional time to post the funds.